Volunteer

Why Volunteer with Aeolian Hall

At the Aeolian, we are grateful for our volunteers who help facilitate public events and assist in numerous other ways the ongoing success of the hall.

The artistic community relies heavily upon a strong volunteer base to support and aid in many projects and events. The Aeolian Musical Arts Association’s mission could not be accomplished without the community’s support.

  • Do you love music?
  • Have you got a passion for community, culture and education?
  • Ever dreamed of being a bar tender?
  • Do you have culinary inclinations?
  • Have you ever considered being Judy Collins’ wardrobe assistant?
  • Would you like to help children and youth?
  • How would you like to serve dinner to Buffy Saint Marie?
  • Do you love to clean floors?
  • Handy with a paint brush?
  • Would you like to assist Royal Wood while he signs his CD’s?
  • Could you be a security guard for Chick Corea?
  •  We have a role for you.

Volunteer Roles & Experiences

Volunteer Support Areas:

  • Ushering at events
  • Box Office Assistance
  • Bartending at events
  • Set-up and take down of events
  • Administrative support in the Aeolian or El Sistema Office
  • Street team and postering
  • Hall restoration
  • Hall cleaning and maintenance
  • Hall Repair

If you would like to volunteer at the Aeolian, please contact us at boxoffice@aeolianhall.ca. Please share a quick message including your contact information and areas of volunteer interest.

VOLUNTEER CODE OF ETHICS

This document is based upon various volunteer Manifestos, but primarily upon the most comprehensive source found by Aeolian Management, namely, The National Council for Voluntarism in Israel. This document is not copyrighted and thus free paraphrases and excerpts have been taken from it.

Volunteer: Definition:
A person working for the benefit of other individuals and society as a whole, out of free will and without expecting any financial reward for these efforts.

Volunteer Work:
Contributing time, services, expertise, knowledge, prestige and/or personal connections, for a mutually agreed period, directly or indirectly, for the benefit of individuals known or unknown alike organizations, foundations and societies, community and/or the environment.

Volunteers’ Obligations:
Society constitutes the framework within which individuals may fulfill themselves. In joining the world of voluntary work, volunteers express a personal, human, honest commitment, a fundamental and essential element that enables the act of volunteering. This commits volunteers to a series of obligations through the contract between them and their organizations.

Without these obligations, the contract is devoid of its
mutual nature:

  1. Volunteers must possess a sense of commitment and loyalty toward the organization.
  2. Volunteers must conduct themselves according to the rules prescribed by the organization to regulate the process of volunteering.
  3. Volunteers must act in accordance with the organization’s goals.
  4. Volunteers must protect the organization’s good standing.
  5. Volunteers must respect the organization’s property.
  6. Volunteers must respect and follow the organization’s code of regulations, its rules, norms and accepted manners of conduct, as well as all other organizational demands.
  7. Volunteers must aspire to excellence in the tasks they take upon themselves.
  8. Volunteers must constantly strive to improve the skills required for their work by participating in personal and group training programs.
  9. Volunteers must report in advance any change in their conditions of volunteering.

CONFIDENTIALITY 

Volunteers hereby agree not to disclose any information acquired while volunteering, whether written or verbal, to any persons, authorities or organizations, unless specifically instructed to do so by functionaries in charge of confidentiality issues with their organization, or unless so required by a legal order. In this clause, information refers to:

  1. Information concerning the organization, its paid or voluntary workers, its financial resources or donors.
  2. Information regarding the organization’s clients.

Refusal to Accept Benefits:

Volunteers pledge not to receive benefits in any form from the
organization’s clients or any other persons.

Avoiding a Conflict of Interests:

Volunteers pledge to avoid a conflict of interests and to notify the
organization of any such conflict existing between their activities, positions within the organization, or their association with it, and all other activities in which they engage.

Reporting Relevant Issues:
Volunteers must notify their volunteer manager of any issue that might affect their ability to perform their functions (health or other factors) or cause harm to themselves or others, as soon as possible and before the commencement of the voluntary work.

Reporting Unethical Organizational Behaviour:
Volunteers must report organizational behaviour that fails to comply with ethical criteria, including unlawful conduct (of directors, paid workers or other volunteers), using the organization’s proper channels, or any other legal means.

Obligations Toward Clients:
Volunteers must respect clients, treat them in a dignified, responsible, patient and tolerant manner, refrain from discriminating or biased treatment of clients, and respect individual difference.

The desire of individuals to share the gift of “selfless giving”,
together with the ever-increasing gaps in society, make voluntary
work a worthy framework within which personal needs may be
fulfilled in an environment shaped by an age-old tradition that
symbolizes all that is good in human interaction.

STATEMENT OF PURPOSE

A primary purpose of Youth Work at the Aeolian is to provide training and development for youth and children by teaching and supporting the formation of El Sistema orchestras. This will be accomplished by providing music training and social support which young people voluntarily engage in.

It will be external to the formal school education system yet complimentary to it. While recognizing that personal and social education will vary tremendously from individual to individual the Aeolian will be a separate entity and not governed or controlled in any way by external formal institutions.

It will offer a variety of contexts, approaches and environments to enable young people to:

  • make build decision making capacities
  • acquire a range of practical and social skills
  • confront their prejudices
  • address issues of inequality
  • learn about and experience relationships
  • explore values
  • take responsibility for their own lives
  • respect others
  • learn to communicate and express their views.
  • Build skills which assist in the transition to adulthood

The Aeolian is committed to delivering the above program by reflecting the underlying principles:

YOUTH PARTICIPATION POLICY 

Introduction

Article 12 of the United Nations Convention of the Rights of the Child states that [young people] have the right to have a say about decisions that affect them and to have their opinions heard. The Aeolian Extending Entitlement states that young people have “the right to be consulted, to participate in decision-making and to be heard on all matters which concern them or have an impact on their lives”. The Aeolian’s version of the Ten Entitlements states that young people are entitled to get information and advice about things that affect them and to have their say in things that affect them. Youth participation is central to the principles and ethics of our program, and is implicit in the idea of informal social education through voluntary association. In this sense it is built into the purpose of the Aeolian youth program, which cannot be said of school systems. Participation is not just a matter of formal structures like youth committees within the Aeolian or wider youth forums; it should also be a thread running through the way we approach our work with young people. At the same time, we should be mindful of the fact that participation is not an end in itself but a means towards providing more effective youth support and development that benefit young people and in which they have a say. The Aeolian is committed to consulting with young people, to encouraging their participation in planning and evaluating as well as the formation of a high quality and recognised youth orchestra.

Consultation

The Aeolian must have effective means of consulting with young people, including those who do not access its direct provision. These will include promoting a culture within the community that encourages young people to:-

  • individually and collectively, to voice and debate opinions appropriately and constructively
  • develop skills within the arts
  • encourage and support other clubs and projects to set up youth committees
  • local Youth Forums made up of and representing the widest possible range of young people
  • training for young people in committee- and related skills
  • prompt an honest feedback to young people from the Aeolian Hall leaders

The Aeolian will promote youth development through the arts and culture available within the community.

Before membership into the Aeolian youth program the youth’s guardian will be fully aware of the program and implications including commitment from both youth member and themselves.

Youth within the program are required to remain within the confines of the Aeolian at all times during the program session and not to leave the building without their guardians written consent or that of a leader.

It is the responsibility of the guardian to ensure the youth has suitable transportation to and from the Aeolian.  The Aeolian is not responsible for any incidents outside the premises of the hall or premises in which the program operates.  In the case of an accident to a youth member while within the premises, appropriate actions will be taken by the youth’s leader and the guardian will be informed as soon as possible.

Leaders working within the Aeolian program will follow the guidelines as laid out in the adult Leaders code of conduct.

 

ADULT LEADERS CODE OF CONDUCT

  1. Introduction

All contact that leaders have with young people has the potential to influence their values and behaviour. Your conduct also has an effect on how the Aeolian is viewed regardless of your employment status. The recommendations below are not exhaustive and should be used as a base line for conduct, not a maximum.

  1. Conduct towards young people
  • Do not swear at young people or use derogatory terms to or about them for any reason, or under any circumstances.
  • Do not practice negative OR positive discrimination
  • Never hit young people, although it may be necessary to restrain a young person for their own protection or for your own or others’ protection.
  • Never physically force a child to do anything against their will unless this action is for safety reasons.
  • Leaders must inform management if they witness actions or behaviour by youth members or colleagues that is inappropriate.
  1. Dress code

Others will judge the Aeolian by your appearance. While there is no dress code for leaders you must always dress appropriately for the meeting, event or activity you are attending;

  • Casual and comfortable for youth work settings
  • Smart casual/formal for meetings
  • Leaders must maintain a high standard of hygiene, and clothing should be clean and tidy
  • Young people give a high degree of importance to personal appearance. Therefore it is necessary to consider what your clothes are saying about you. For example, tight or revealing clothes or up-to-the-minute fashions may make you feel good about yourself, but they could give young people, colleagues and the wider community the wrong messages.
  1. Alcohol and Substance Misuse
  • Young people often emulate the behaviour and actions of youth leaders. Therefore leaders should not consume alcohol in the presence of young people, or where they might meet young people that they usually work with.
  • should not consume alcohol before going to work with young people.
  • should not give the impression that excessive alcohol consumption is acceptable
  • should not condone the purchase of alcohol by or for people under the age of 18 Personal opinion regarding the use of illegal substances is irrelevant when working with young people. The law must be seen to be upheld. The law does not require leaders to report incidents or alleged incidents of use or possession of illegal substances.

BUT, youth workers:

  • should not take illegal substances in the presence of young people, or where they might come into contact with young people that they usually work with.
  • should not take illegal substances before going to work with young people
  • should not give the impression that any involvement with illegal substances is acceptable

The points listed below are not intended to restrict smokers’ freedom but to promote a healthy lifestyle to young people.

  • Youth workers should not smoke in the presence of young people while working.
  • should not imply that smoking is not harmful to their health or implies maturity
  1. Sex and Sexuality

While youth workers are encouraged, after suitable training, to engage in conversations and workshops about sexual health, sex education and sexual relationships, leaders

  • should not actively promote sexual activity
  • should not engage in sexually provocative behaviour
  • should actively discourage sexually provocative behaviour and/or discussions
  • should not engage in intimate relationships with young people
  • should take action if they believe that a young person is being forced or cajoled into a sexual relationship with anyone
  • should support other leaders if provocative or suggestive statements are made about them
  • in the case of a complaint by either a youth or a leader of sexual impropriety management will conduct a full investigation and ensure the board are involved at all times
  1. Contact with the media and/or the general public

If a worker is approached by the press or a member of the public regarding an incident, procedures or security they should not comment but refer them to their supervisor.

  1. Medication

Under no circumstances will leaders at the Aeolian administer medication of any kind to youth members without written permission from the youth’s guardian, is trained to do so and has been briefed on existing conditions and symptoms.

  1. Rights of membership and employment

The Aeolian reserves the right to expel youth members, volunteers or staff if it is seen that inappropriate behaviour has taken place.

CHILD PROTECTION AND CONFIDENTIALITY 

Introduction

Youth work involves establishing trusting and supportive relationships with young people.

Youth Leaders work closely with young people, and are well placed to know when a young person may be at risk. Young people will more often confide in those in a position of trust if they do not see them as authority figures. Leaders need to be skilled communicators, as they can play a crucial role in supporting vulnerable young people.

The development of the relationship between the young person and the leader is underpinned by the principle of confidentiality.

Under most circumstances, it is appropriate for the leader to offer the young person complete confidentiality, and it is inappropriate for a leader to divulge information about a young person to anyone outside the Aeolian.

However, in a situation where a young person has provided information that suggests that they or another young person, is being harmed, is in danger of being harmed, or is harming themselves, the normal rules of confidentiality do not apply.

In such cases it is important that young people are aware that the leader will not be able to keep confidential any information of that nature.

Never say or suggest to a young person that you will keep secrets. If the young person is aware of your responsibilities to disclose information about abuse or suspected abuse, they will be able to choose whether to give the information.

Young people can be assured, however, that the information will only be shared in a situation where there is risk involved, and that the information will only be given to child protection professionals.

Leaders need to ensure that the young people they work with are and remain aware of situations in which confidentiality cannot be maintained.

Sensitive/confidential information must be stored in a secure place, such as a locked filing cabinet, in line with the Data Protection Act.

The Aeolian is committed to:

Safeguarding the welfare of the young people we work with by protecting them from physical, emotional and sexual harm, and from neglect, and creating and maintaining an environment in which young people are listened to and are encouraged to talk about any related concerns they may have. It is the responsibility of each person employed by or working with the Aeolian to help prevent physical, emotional and sexual abuse, and the neglect of young people, and to report any abuse that is suspected or discovered.

The Aeolian will promote youth development through the arts and culture available within the community.

Before commencement the youth’s guardian is fully aware of the program and implications including commitment from both youth member and themselves.

 

 

CONFIDENTIALITY AGREEMENT BETWEEN OFFICERS OF AEOLIAN HALL AND THE AEOLIAN HALL MUSICAL ARTS ASSOCIATION

In consideration of my involvement at Aeolian Hall I understand the need for adherence with and respect of privacy and confidentiality of all business and personal information.

I commit to not disclose or share in any media, documents or information relating to the business of Aeolian Hall or any confidential information regarding its personnel during and after the termination of my involvement with Aeolian Hall.

Such confidential information or documentation may include personal information of our staff, students, volunteers, donors or members of the public that may be considered confidential to protect the privacy of the individuals to whom the information relates.

I will not allow any unauthorized access by any additional persons to documents or information of a confidential nature and I will report any suspected breach of confidentiality to Aeolian Hall Management.

I understand that it is my responsibility to follow the guidelines of the Aeolian Hall Handbook, including the Mission Statement, the Vision, and the Youth Policy.

I understand that if I do not comply with this agreement I will be subject to further action up to and including termination of my employment or volunteer association.  I understand that non compliance may also lead to legal action

Name:  _________________________________

Date:  __________________________________

Signed:  ________________________________

Witnessed:  _____________________________

Aeolian volunteer roles

Box Office (during events)

If you’re looking for a vibrant, dynamic and very social contribution, the Box Office is for you!  Your role would includes selling tickets, answering phone inquiries and using record keeping systems.

Front Door Greeter

If you enjoy fresh air and love conveying a warm welcome, this is the perfect job.  This role includes helping clients enter and exit the facility and may include assistance with direction/information and accessibility assistance.

Front of House

This position helps our clients feel at home.  This role can include giving directions to the main hall or balcony, checking or taking tickets, helping clients out of the elevator, distributing ballots for ticket draws and showing the way to the Aeolian Bar.

The Aeolian Bar

The Aeolian Bar provides a great selection of local wines and beer for our customers.  If you’re interested in this role, your will need to be “Smartserve” trained.  This online course takes a few hours and helps you to understand the role of being a bartender.  We will also provide onsite training to help you learn the practical elements of this role.  It is not only a great place to interact with clients, but frequently the performers will come out for a drink after the show!

Backstage and Hall Security

How would you like to guard a famous artist and protect them from crazed groupies?  This role involves communication with management and artists to ensure safety and security of their personal space and items in the Greenroom.

Ushering

This role requires a smile!  Activities can include taking/checking tickets, handing out programs, helping clients with accessibility issues, bussing bar dishes during intermission and helping cleanup the hall at the end of the night.  If you are looking for a role with the opportunity to burn some calories, this is it!

Merchandise

Like having your own music-centred retail store, you will frequently be sitting beside the artist(s) at the end of the show in this role.

 

Volunteer Team Leader

This is a position to grow into over time.  Team Leaders have a lot of experience and understanding about the Aeolian, its programs and procedures.  Great social skills, problem solving skills and leadership qualities are required.  A team leader works with management to help coordinate volunteers in their roles during the event.

Setup & Tear Down

The Aeolian is fortunate to have a main floor auditorium with a flat floor.  We can arrange chairs and tables in a variety of ways such as rows, cabaret-style and many other configurations.  We do Big Band shows with the dance floor open as well as weddings with seating for receptions.  The stage is often being set up with risers and chairs for large ensembles such as orchestras and bands.  If you like manual labour and being part of the foundation for our activities, this is a great opportunity to assist us and stay in great physical shape!

Facility Maintenance and Repair

The Aeolian is a Designated Heritage Site designed by August Durand, one of the greatest architects of South-Western Ontario.  Volunteers have assisted us with gardening, painting and many activities requiring hammers, saws and nails!

Cleaning

The Aeolian sees tens of thousands of people every year through its doors.  As you can imagine, keeping on top of the dirt and grime is challenging.  Some of our volunteers love to see things shiny clean and help us with general custodial work.

Office Administrative Assistant

The Aeolian has a very small amount of staff and relies on volunteers for its success.  Volunteers have assisted us with Box Office, filing, computer work, hall tours, marketing and other types of clerical skills.  The main office is open Monday-Friday from 10 a.m. till 6 p.m.

Hospitality Services

Can you see yourself helping to serve dinner to one of our artists?  We’ve done this for many great names like Chick Corea, Buffy Saint-Marie, Jully Black and Royal Wood.  Part of this role could include shopping for the items needed.

Distribution of Posters and Marketing Materials

We have a lot of great events and programs.  Getting the word out to our community is often challenging.  If you have a vehicle and some time, we are trying to get posters and other marketing materials distributed around the city.

Stage and Technical Assistance

Would you like to hang out with one of the greatest sound technicians in Canada?  Are you able to lift and run when duty calls?  Would you like to learn about the inner workings of the technical magic behind a performance?  This is the job for you!

Floater

So many things in our industry are unpredictable.  Last minute ticket sales can impact on hall configuration and the need to quickly get out more seats.  Sometimes an additional usher is needed if we have unexpected circumstances such as people with mobility issues.  Having an additional person ready to fill in the gaps with any role is invaluable.

Advocacy, Marketing and Fundraising

Events are a great time to help people understand the work we do.  Telling people about volunteer opportunities, The El Sistema Aeolian Program, how to help spread the word and asking for support are invaluable tasks.  Help us distribute literature and tell the story of The Aeolian!

 

el sistema volunteer roles

Music coach

Do you have music background?  Would you enjoy sharing your knowledge with a group of children and youth working hard to learn and enjoy the aspiration, perspiration and inspiration required to learn to play music?  This free, intensive music program is definitely the place for you!

Room monitor

You don’t play a musical instrument but would love to be around children and youth encouraging and monitoring their personal progress?  Room monitors help young people with practical needs and advocate for them during rehearsals, meals and performances.  They do anything from helping them find a restroom to building up their confidence.

Food program

Part of this amazing, intensive orchestral program involves nourishing our participants bodies with snacks and meals.  We need help with anything from grocery shopping to meal preparations and serving.

Logistics

Taking a bus load of kids for a concert out of town is a lot of responsibility. We need help with planning and execution of all our events, concerts and classes.

Marketing

Reaching out to our community to let them know opportunities is a growing challenge.  With different generations looking for different kinds of marketing materials and portals, we have a challenging job to reach target audiences.  Help us let families know about this amazing program.  Help those waiting to give support find out about the opportunity.

Fundraising

With growing opportunities to give, our challenge to reach out and ask for support needs people with imagination and the willingness to passionately advocate for our mission.  Research, funding applications, fundraising events and donor relations all need more support.  These are definitely skills which can be taught and learned!

Instrument Care and Maintenance

With a growing number of instruments in our instrument bank, we have needs to keep track of their conditions and provide needed assessments, repair and maintenance.  This is also an area where without background, you can learn to necessary skills.

Librarian

We have an extensive and growing library of teaching resources which need documenting and organizing.  You don’t need a library sciences degree for this task, but a passion for detail and organization!

Supplies/Inventory Management

We need help with making sure we have enough materials to teach and can be prepared with shopping lists when we don’t.  This includes everything that supports the program from t-shirts for performance and music stands to pencils, folders and staples.

Volunteer Coordination

With a growing number of participants, our volunteer numbers are growing.  We are also growing the number of different groups/classes and other activities.  If you have experience or a passion to learn how lead and coordinate human resources, this is the role for you!

Administrative Assistance

Do you have computer skills and good communication skills?  We are always in need of volunteers to help us do data entry, filing and organize/print marketing materials.

Communications

With a growing number of participants in our program, communication needs are growing.  We need to keep in touch with parents, volunteers, teachers, our funders and the general public on a regular basis.  This includes updating a Facebook page, website and keeping track of thanking donors/sponsors.

Rent The Aeolian

The Aeolian is a beautiful, unique, award-winning location to host your event.

While particularly renowned for its acoustic/live music presentations, the Aeolian is a versatile facility and can host all sorts of events from weddings and parties to conferences and fundraisers.

Give to Culture

Explore the arts. Support your community. Discover yourself.

The Aeolian relies heavily upon a strong base of community support that benefits many projects and events. All contributions, whether small or large, make a huge difference and will help sustain The Aeolian Musical Arts Association’s mission and future.