Instructions on how to join are on each month’s landing page.
SOME FREQUENTLY ASKED QUESTIONS:
HOW DO I CONTACT THE AEOLIAN?
During COVID, our offices are closed to the public during the day and our work hours are variable. If you have a question, compliment or technical concern, please email email@example.com with the nature of your request. We will respond by email if it is easier to do so (most technical questions require us to provide numbers and weblinks – and will only be addressed by email.
CAN I PURCHASE ACCESS TO JUST ONE SHOW
No. Tickets to individual productions are not available.
I DO NOT WANT TO ENTER MY CREDIT CARD ONTO THE INTERNET AND WANT TO PAY BY CASH IN PERSON.
That cannot be accommodated. Our offices are closed and the nature of the software we use requires credit card validation for membership (because membership is recurring).
I DID NOT KNOW THAT MEMBERSHIP RENEWS AUTOMATICALLY. I WOULD LIKE A REFUND.
If you do not intend to subscribe for longer than one month, refunds will not be provided to patrons who forget to cancel their membership or who have not read the terms and conditions:
Membership renewal is automatic every 30 days. This information is noted on every ticketing page, on event pages and marketing, on event posters and in our weekly newsletter.
It is important to read information carefully before joining so as to not misunderstand how membership works.
YOU DID NOT SEND ME A LINK TO THIS MONTH’S SHOWS.
Correct. You need to access each month’s shows by validating your membership by accessing that month’s ticketing page.
Though membership renews automatically, patrons must validate their membership number every month to receive an access code for each new set of productions by email.
This process is not automatic. Patrons will receive their first access code immediately upon registration.
An access code is only good for one calendar month. Validation instructions are contained in the Membership tab on this page, in our weekly newsletter and in the monthly rollover announcement sent by the Aeolian Box Office.
I CANNOT ACCESS NEXT MONTH’S TICKETING PAGE TO VALIDATE MY MEMBERSHIP. THE LINK IS NOWHERE TO BE FOUND.
You can access a monthly ticketing page from our website (www.aeolianhall.ca) for our ticketing page (www.aeolianhall.ca/events) from any one of the events posted on Facebook, by clicking on a poster in the COMING SOON tab of the Phoenix Sessions website, by clicking from the weekly newsletter as well as the links above.
I SAW A SHOW IN JULY THAT I WANT TO WATCH AND PURCHASED A SUBSCRIPTION IN FEBRUARY. NOW I AM GETTING BILLED EVERY MONTH. I JUST WANTED TO SEE THE JULY SHOW AND WOULD LIKE A REFUND.
We do not sell individual show tickets. If you do not wish to subscribe to shows in advance of the one you want to see, we advise that you subscribe on the 1st day of that month.
I PLAN TO SHARE MY CODE WITH MEMBERS OF MY FAMILY ALL OVER THE CITY SO WE CAN WATCH ONLINE TOGETHER.
Subscriptions are how we pay the artists and the technical team that brings these sessions together. Please do not share codes. We do not have a multi- viewer pass. If you plan to safely watch with friends or family in your own home, please consider donating to further offset the costs associated with these productions.
I JOINED BECAUSE I WANTED TO SEE A CONCERT IN JANUARY. I FORGOT TO WARCH IT AND I AM DISAPPOINTED THAT IT IS NO LONGER AVAILABLE.
Productions are available for a minimum of two weeks, Productions are available until the last day of the month OR until two weeks after the premier date, which ever is longer.
PLEASE CANCEL MY MEMBERSHIP
We can only pause the recurring monthly membership billing. If you wish to cancel, you must follow the instructions at www.aeolianhall.ca/phoenix.
YOUR WEBSITE IS CONFUSING. I CANNOT UNDERSTAND THE PROCESS.
Using technology in a different way can be challenging. To support our patrons, we have created information and content to explain how the process works. That content is on every event page, the Phoenix website, our Facebook events and in the weekly newsletter. If this is new to you and you really want to see the program at 7:30 p.m. on Friday, do not wait until 7:29 p.m. to see if it works. When you register for a specific month, the screen will show a link to that month’s programming. You will also receive that link by email. Bookmark it. You do not need to do anything else at showtime other than click on that link. If you are struggling, EMAIL firstname.lastname@example.org. We are not operating normal office hours and even though we love to talk to a human voice, too – when dealing with number and links, almost every request for help is better handled by email (meaning, we can regenerate the link and have you watching a show in a matter of minutes: no one wants to have to handwrite a lengthy website address.
I AM RUNNING LATE. HAVE I MISSED THE SHOW?
No. The shows starts when you push play. It is a pre-recorded presentation.
MY FRIEND IS A MUSICIAN. THEY WOULD BE PERFECT FOR THIS! HOW DO I REFER THEM.
Contact email@example.com by email with the artists name, social media links, biography and a YouTube video that is not more than 5 years old for our consideration.
Streaming Concert FAQs can be found here: